Fauna Marin USA Store Policies

Shipping and Delivery

All US orders are shipped to the 48 states via UPS Ground or USPS Priority. Depending on size of the item/order, we offer two shipping options: Regular UPS Ground or USPS for small item orders. Our rates are as follows:

$12 UPS flat rate shipping charge; $7 USPS shipping for small item orders.

Most orders are shipped within 2 business days. UPS or USPS tracking numbers will be sent once a shipping label has been created.

 

Shipping to Hawaii and Alaska

If you’d like to place an order with Fauna Marin USA, please contact us at: Sales@ghlusa.com

 

Shipping to Canada

We encourage our Canadian customers to contact Exotic Reef, our Canadian distributor. Please direct your orders to: Info@exoticreef.ca

When submitting an email, please include your full mailing address and list of items you’d like to order, including quantity and part number.

USPS-UPS-Logo
UPS map from Florida

Backordered Items

If one or more items are ordered and end up being on backorder, we will notify you and offer you the option to wait for that item to arrive or refund the purchase price of the backordered item.

If an order consists of several items, all in-stock items will ship first. Backordered items will ship upon arrival to our USA warehouse at no additional charge to you.

If an order consists of a single item and that item is currently on backorder, we will notify you and offer you the option to wait for the item to arrive or refund the total order price.

 

Return Policy

All sales are final. No refunds.

 

Return Policy Exceptions

Returns will be accepted only if you’ve received an incorrect item. If this happens, please contact us immediately at sales@faunamarinusa.com

Please include your Fauna Marin USA order number in the subject line of your email.

 

Product Exchange Policy

If you’ve accidentally ordered the wrong item, DO NOT open the product. If the FM seal has been broken, the product cannot be returned.

Contact us immediately to create a product exchange request. We require a clear photo showing that the FM seal has not been broken. Please wait for us to respond before sending the item back to us.

 

Payment Options

Fauna Marin USA accepts payments via the online store checkout portal. If you wish to place an order over the phone, please call us at (203) 871-1194. For quicker checkout, we recommend you use our online shop to purchase products.

 

Pricing and Promotions

All products in the Fauna Marin USA online shop are displayed with MAP pricing in USD.

Every now and then, we will run promotions on specific products. These promotions are announced on GHL sponsored forums such as Reef2Reef. Announcements are also made in the Fauna Marin section of the GHL support forum and official FM newsletters.

 

Questions? Contact us

Fauna Marin USA is committed to providing top notch customer service and a wonderful shopping experience. If you ever have any questions regarding product compatibility or you’re just not sure which product best suits you, shoot us an email: sales@faunamarinusa.com

* We reserve the right to edit our store policies without prior notice.